Our Mission

Guided by the principle of treating others as we want to be treated, UPMC Health Plan will build the nation’s best service-centered health benefits company to provide the highest-quality products at an affordable price to families, individuals, and employers.

We will achieve this mission by meeting these goals: satisfying customers; growing membership; controlling expenses; and improving the health of people living in the communities we serve.

Our Values

We will work in partnership with the physicians, hospitals, and other providers in our network, delegating to them great discretion and decision-making authority to provide the best possible medical care for their patients. In return, we ask them to be medically and financially accountable for their decisions. And we will provide them the information they need to be accountable.

We will continue to embrace our relationship with the University of Pittsburgh Medical Center, our parent organization, because of its stature as a world-class center of excellence for medical care and medical research. We will provide UPMC with reasonable returns on its investment into the Health Plan, and we will continue to be the financing arm of an integrated health delivery system that includes UPMC, its owned and affiliated hospitals, its physicians, and its ancillary operations.

We recognize employees as our most valuable asset, and will give them the tools, training, and leadership they need to do their jobs well, take pride in what they do, and attain their personal levels of success.

Finally, we will treat every stakeholder in the Health Plan with dignity, honesty, and respect. We will conduct our affairs in a capable and fair manner so that people will be proud to be associated with us—as employees, members, physicians and other providers, employers, corporate owners, and the communities we serve.